Wildcroft Cottage – Privacy Policy

Wildcroft Cottage respects your privacy and only collects personal information reasonably required to manage enquiries, bookings and guest stays.

Information we collect

When you make an enquiry or booking, we may collect information including your name, email address, telephone number, booking dates, number of guests, booking preferences and communications with us.

Payment information required to process online payments is handled securely by our payment provider, Stripe. We do not receive or store your full payment card details.

How we use your information

We may use your personal information to:

  • process and manage your booking;

  • communicate with you before, during and after your stay;

  • process payments and refunds;

  • provide information relevant to your stay;

  • manage Wildcroft Cottage and our business records; and

  • comply with applicable legal, accounting or regulatory requirements.

Service providers

We use third-party services to operate our website and booking system, including Squarespace for our website, Smoobu for booking and property management, and Stripe for payment processing.

Information necessary to provide these services may be processed by those providers in accordance with their respective privacy policies.

We do not sell or rent your personal information.

Marketing communications

We will only use your contact details for promotional or marketing communications where we have an appropriate basis to do so. You can unsubscribe from marketing communications at any time.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal and record-keeping requirements.

Access and correction

You may contact us if you would like to request access to, or correction of, personal information we hold about you.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on our website.

Contact

If you have questions about this Privacy Policy or your personal information, please contact:

Wildcroft Cottage
Dunsborough–Yallingup, Western Australia
[your email address]

Last updated: September 2026